• Team Lead - Mission

    Location Name
    24th & Folsom
    Job Location
    CA-San Francisco
  • What you'll be doing

    Our Team Leads fulfill our mission to better people’s days by developing a strong, supportive team and helping everyone flourish. They motivate and inspire, set the bar for superior service and quality, and create a welcoming environment. Team Leads ensure that our community—team members and customers alike—always have an exceptional Philz experience.

    • Play to your team’s strengths by putting the right people in the right places at the right times.
    • Develop strong relationships with customers and the local community.
    • Always be looking for ways to improve the Philz experience.
    • Assess the performance of your team members, including service and drink quality.
    • Lead by example and consistently demonstrate what it means to be a great team player.
    • Inspire, encourage and engage your team with positive support and excellent communication.
    • Hold team members accountable to their scheduled shifts, ensure that called out shifts are covered, and breaks/lunches are given.
    • Proactively give feedback to help your team thrive.
    • Communicate performance of team members to Store Leaders and other Team Leads to ensure consistency.
    • Support promotions and new hires through in-store training.
    • Help your Store Leader in executing operations and administrative duties.

    What you'll need to succeed

    • A passion for learning and growing.
    • The ability to take feedback to heart and put it into practice.
    • A knack for leadership and a desire to motivate, train and develop team members.
    • Excellent interpersonal skills, including patience, empathy, problem-solving and flexibility.
    • A strong work ethic and ability to jump in feet first.
    • Commitment to the Philz vision, mission, core values, and community.
    • A flexible schedule with the ability to work a minimum of 32 hours per week, including weekends and holidays.

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