Under the day to day direction of the Customer Service Manager, you will act as the lead point of contact supporting wholesale and online customers. You will manage order related issues including; order processing, tracking, returns, credits, invoices, accounting resolution, and other service related issues. Act as the key customer facing contact for Wholesale customers by providing order related updates and follow up.
In this position you will update the wholesale / grocery office coffee sales team with relevant data & reporting. They will provides customer onboarding support, upselling / cross-selling as needed. Collaborate regularly with cross-functional teams to ensure the best customer experience. Participates and leads Continuous Improvement activities as directed by your manager. Assists in the training & development of Order Management Coordinators.