• Order Management Specialist - Wholesale Accounts

    Location Name
    Roasting Plant
    Job Location
  • What you'll be doing

    Under the day to day direction of the Customer Service Manager, you will act as the lead point of contact supporting wholesale and online customers. You will manage order related issues including; order processing, tracking, returns, credits, invoices, accounting resolution, and other service related issues.  Act as the key customer facing contact for Wholesale customers by providing order related updates and follow up.

    In this position you will update the wholesale / grocery office coffee sales team with relevant data & reporting. They will provides customer onboarding support, upselling / cross-selling as needed. Collaborate regularly with cross-functional teams to ensure the best customer experience.  Participates and leads Continuous Improvement activities as directed by your manager. Assists in the training & development of Order Management Coordinators.

    What you'll need to succeed


    • 2-3 years of relevant experience in a Customer Service, Account Management role, retail a plus.
    • Previous experience working with cross-functional teams
    • High level of professionalism and enthusiasm with customers.
    • Team oriented, possess a strong work ethic, and maintains composure. Ability to think quickly.
    • Excellent Customer Service skills, customer first focus and a passion for bettering people’s days.
    • Highly developed organization and follow-up skills, with the ability to manage multiple tasks simultaneously
    • Ability to self prioritize workload, and solve complex problems using judgment with minimal direct supervision.
    • Superb on phone and written communication skills with the ability to defuse unhappy customer situations
    • Experience with Microsoft Suite, Google Docs, Gmail, NetSuite is a plus.
    • Operates general office equipment (Phone system, copier, scanner, label printer etc.). 
    • Excellent communication skills, written and verbal
    • Read, write and speak english fluently




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