• General Manager - Transbay East

    Location Name
    Transbay East
    Job Location
    CA-San Francisco
  • About us

    At Philz, we’re doing something bigger than coffee. We’re building culture and community, a place where the spirit of family is alive. We believe in warmth, authenticity, kindness, positivity and passion. Our team delivers that human connection to our customers, creating experiences that better people’s days—one cup at a time.

    What you'll be doing

    Our core value of Putting the Customer Experience First, has led us to try a new concept - a mobile only location. This is a new, untested concept for Philz, and requires a special leader! You will be tasked with establishing and cultivating a culture that is aligned with our core values while delivering a unique (first time ever in this format) customer experience. You need to spike on entrepreneurial spirit as it will require trying, testing and adapting as we perfect this model. At Philz, our General Manager's are responsible for the financial health and operational success of their store, the growth and development of their team, and the delivery of an exceptional customer experience.

    In this role, you will:   

    • Partner heavily with many cross functional departments at Philz to make this concept a reality
    • Roll up your sleeves and interact with customers and team members alike to inspire and be a part of the experience - you will be responsible for leading a team to deliver a personalized, human experience via a pre order format
    • Create a team member experience that is in line with Philz and our core values by recruiting, training, and engaging a customer obsessed group of team members
    • Maximize the financial performance of the store by creating a great work environment that allows your team to deliver exceptional customer service and authentic interactions
    • Set goals and expectations for team members, and hold your team accountable for results
    • Partner with your district recruiter to attract, develop and retain diverse, high-performing talent that can lead your store today and strengthen the bench for the future growth of Philz



    As part of your day at Philz, you’ll take on and embody the following core values:

    Put the customer experience first
    Our customers are our top priority. If we put people first, we cannot fail.

    Be quality driven and progress focused
    Be proud of your work. Be committed to doing the very best with passion and focus

    Be kind and keep it real
    We are kind-hearted, positive, humble, and human. Be yourself. Be sincere. A genuine connection will outperform formality.

    What you'll need to succeed

    • Ability to model Philz culture in every interaction and relationship
    • Ability to multitask in a fast paced environment
    • A proactive, self-starter who can work well both independently and as part of a team
    • Highly self-motivated and hands-on
    • Accomplish work strategically and can influence others
    • Authentic and approachable and can connect with a diverse group of people
    • Visibly display a high sense of integrity, professional courage, and judgment
    • You are an innovative thinker who thrives in an environment of change and creativity
    • Solid business acumen
    • Proven ability to recruit, motivate, train and retain a team
    • Excellent verbal and written communication skills
    • Strong organizational and time management skills
    • 3+ years experience managing a fast paced, customer service-oriented business, preferably in a food service or retail setting. Don’t worry if you don’t have coffee experience, we’ll teach you everything you need to know


    In addition we offer medical, dental and vision insurance, 401k, stock options, flexible scheduling, and generous paid time off.

    We're an equal opportunity employer and embrace a diverse workforce.

    At Philz, we are an equal opportunity employer and embrace a diverse workforce. We will consider all qualified applicants with criminal histories, arrest and conviction records.

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