General Manager - Westborough

Location Name
Westborough (South San Francisco)
Job Location
CA-South San Francisco

About us

Philz Coffee attracts people who are passionate - about life, about others, about the communities they live and work in, and about coffee! Our core values guide Philz Coffee's purpose: We exist to better people's day, and we do this by providing exceptional service one customer at a time. We care about quality, and we hire great people and empower them to do their best.


If you're just looking for a job, this may not be the place for you. We want people to be here because they truly want to be part of the Philz Phamily and are excited about bettering people's day.


As part of your day at Philz, you’ll take on and embody the following core values:


  • Put the customer experience first
    • Our customers are our top priority. If we put people first, we cannot fail.
  • Be quality driven and progress focused
    • Be proud of your work. Be committed to doing the very best with passion and focus.
  • Be kind and keep it real
    • We are kind-hearted, positive, humble, and human. Be yourself. Be sincere. A genuine connection will outperform formality.


Philz Coffee offers great pay for great people, paid time off, 401k, stock options, health and wellness benefits for all, excellent training and growth opportunities, generous discounts on all Philz Coffee products, and a company where you can be your best self, work collaboratively, and have a lot of fun!

What you'll be doing

Philz is currently seeking a talented General Manager for our high volume Westborough cafe in South San Francisco. 


Our General Managers (GM's) provide frontline leadership to all Team Members and are responsible for the financial health of the store.  Our GM's establish and cultivate a culture in their store that is aligned with our core values and our mission of Bettering Peoples Day. GM's at Philz provide leadership to Team Members by demonstrating a strong work ethic, a passion for delivering quality results and by recognizing and developing future Philz leaders.


•  Rolling up your sleeves and interacting daily with customers and employees alike to inspire and be a part of the experience
•  Creating an employment experience that is in line with Philz and our Core Values by recruiting and training a top group of team members and providing an opportunity for professional development
•  Maximizing the financial performance of the store by creating a great work environment that allows your team to deliver exceptional customer service and authentic interactions
•  Setting goals and expectations for team members, aligning performance and incentives, managing performance issues and holding team accountable for results
•  Partnering with your district recruiter to attract, develop and retain diverse, high-performing talent that can lead your store today and strengthen the bench for the future growth of Philz.

What you'll need to succeed

•  You will have a strong customer focus and be service oriented
•  You will model Philz culture in every interaction and every relationship
•  You have the ability to multi-task in a fast paced environment and have fun at the same time
•  You are a proactive, self-starter who can work well both independently and as part of a team
•  You are highly self-motivated and hands-on
•  You accomplish work strategically and can influence others
•  You are authentic and approachable and can connect with a diverse group of people
•  You visibly display a high sense of integrity, professional courage, and judgment
•  You are an innovative thinker who thrives in an environment of change and creativity

•  Solid business acumen
•  Proven ability to recruit, motivate, train and retain a team
•  Excellent verbal and written communication skills
•  Strong organizational and time management skills
•  4+ years experience managing a fast paced, customer service-oriented business, preferably in a fast casual food service or retail setting.

As a Philz General Manager, you will have the opportunity to make a difference in the lives of our customers, team members, and communities.  We're looking for someone that understands what it means to Better People’s Day and believes in our culture as much as we do.


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